I’ve spent the last 2 years leading cross-functional docs operations initiatives including platform migrations, localization projects, and process adoption. Here’s how I approach this work:

Proactive: I actively seek and test new technologies and approaches to solve complex problems.

Solution-driven: I approach every challenge with the belief that there is always a solution to be found.

Resilient: I’ve played a crucial role in solving complex documentation tooling challenges with optimism, creativity and determination.

Work experience

Technical Writer

Nexthink | Madrid, Spain | December 2023 - Present

Leading documentation infrastructure projects and AI automation initiatives. Building AI-powered systems for documentation generation and workflow automation.

Key achievements:

• Led API documentation migration from Stoplight to GitBook through Proof of Concept, delivering €35,000 annual cost savings, zero downtime domain transition, and improved user experience by consolidating into one unified documentation portal
• Led comprehensive migration of 4000+ pages from Confluence to GitBook in under 4 months with zero downtime while implementing 900+ document redirects for seamless user experience
• Delivered hands-on GitBook training to 22+ Product Managers, fostering cross-functional documentation adoption and establishing documentation best practices across the organization
• Led weekly AI sessions on prompt engineering and ChatGPT integration, embedding ChatGPT projects into team workflows that improved content creation speed by 25%
• Led Japanese localization project for new market entry
• Leading AI automation for release notes initiatives and AI projects

Technical stack: GitBook, GitHub Actions, Stoplight, Confluence, Markdown, Git, Redocly CLI, OpenAPI, CI/CD pipelines, AI automation, prompt engineering, n8n, Vercel

Technical Writer

MultiSafepay | November 2022 - December 2023

Solo technical writer owning the documentation lifecycle across 6+ cross-functional teams for a fintech platform, using docs-as-code methodology.

Key contributions:

• Owned the documentation lifecycle across 6+ cross-functional teams, documenting features using docs-as-code for a fintech platform
• Collaborated with engineering to integrate Redocly CLI rule configuration into the API documentation repository, eliminating sprint delays and achieving 100% on-time API documentation updates while reducing errors and inconsistencies across specs
• Partnered with the QA team to independently test new features, ensuring accurate documentation and comprehensive edge case coverage, decreasing support tickets and improving overall API usability and reliability

Technical stack: Docs-as-code, REST APIs, YAML, OpenAPI specification, Postman, Redocly CLI, Git, GitHub, Agile methodologies

Frontend Developer

September 2020 - September 2021

PwC: Developed a landing page for management software in collaboration with 10+ engineers, delivering a solution used by 1200+ internal users. Supported team through full software lifecycles, including concept, design, implementation, deployment, testing, and release. Collaborated directly with the designer and QA team to fix cosmetic and functional bugs from backlog to production.

Delpero: Delivered login page layout UI for dashboards to production within a 2-week sprint in an Agile environment. Collaborated with a cross-functional team of 5+ developers using best practices. Designed admin layout following UI principles and design thinking using Figma.

Technical stack: Frontend development, UI/UX design, Figma, Agile methodologies, sprint planning, cross-functional collaboration

education & certifications

• AI Engineering Onramp – Maven (2025)
• AI Product Management Course – Maven (2025)
• API Fundamentals for Practitioners – LaunchAny (2024)
• Postman API Fundamentals Student Expert (2024)
• Technical Writer Course
• B.Tech. Quality – University of Johannesburg